GENERAL RULES - To ensure everyone has a wonderful stay, we ask that you please abide by the following:
CHECK OUT: Check out is 10:30am on your last day. However, if your pitch/unit is not booked to someone else, we charge £5 to stay until 3pm. Please ask us if this is an option.
DRIVING ON THE GRASS: Please do not turn your wheels when you are not moving. In bad weather, do not drive all the way to the back of your pitch and do not try to pull away too quickly (especially motorhomes). Gently roll back and then slowly drive forwards in first gear. If in doubt or your wheels spin even once, we will help you/tow you off. We are a tiny site, so every pitch counts and a ruined pitch means loss of business for us for up to three weeks.
ELECTRIC CARS: Please let us know if you have an electric car so we can let you know where to charge it. We charge £8.50 for an all-day or all-night charge.
CHEMICAL WASTE: We can only accept green toilet chemical waste.
RECYCLING: Please recycle and use the food waste bins and dog poo bins only for their intended purpose; and conversely, do not place food or dog poo in the general waste bins.
DOGS: Dogs must be on a lead at all times, never left unattended and should not cause a nuisance to other guests. Provided the top post and rail paddock is empty, you are welcome to let your dogs off lead in there for a run. Please always pick up after them and use the dog bins provided (we prefer you use environmentally friendly bags). Never, ever let your dogs chase/worry sheep - they can die quickly, even from being worried for short periods of time, especially when pregnant with lambs. It is a criminal offence and farmers have the legal right to shoot your dog. In summer months, all dogs are required to be on a lead on the Quantocks.
FIRES: Open fires are not allowed, but we provide complimentary fire pits. If you are using your own fire pit, please make sure they are raised off the ground and that the grass beneath is protected. Please do not place disposable BBQs or other hot items such as kettles or saucepans on the picnic tables or directly on the grass. All fire pits must be extinguished by 11pm.
NOISE: SSSSHHHH! There should be no noise between the hours of 11pm and 8am (e.g., no music, loud laughter/talking, no dogs barking and no vehicle engines running, etc.), and no disturbing noise at any other times. No sitting out after 11pm and all fires in the fire pits must be distinguished safely.
LIGHTS: We are a dark sky site, so lights will be turned off at night.
DAY VISITORS: Please notify us of visitors in advance. There is a fee of £5 per car and visitors must leave by 10pm.
FOOTPATHS: There is a beautiful public footpath one field away that takes you to the Rising Sun and the Quantocks. We do not advise you using the footpath that goes in the opposite direction (towards the Farmers Arms) as it merely takes you on to a dangerous section of the main road. Please stick to the footpaths and do not stray on to private property.
GENERAL BEHAVIOUR: You are required to refrain from any form of anti-social behaviour, including loud music, drunkenness, drug use, excessive noise or aggression of any kind whilst on site or in the surrounding area
RULES OF THE COUNTRYSIDE: In order to help keep it an area of outstanding natural beauty for other visitors, and continue to be welcomed with open arms by the locals, please abide by countryside etiquette. There are plenty of beautiful mapped routes for mountain biking. Please do not make new tracks and refrain from riding at night. This is to allow animals, such as our local red deer, to remain in their natural habitat rather than being driven away by excessive human noise and contact, which is currently a huge problem.
The Quantock ponies also wander the hills. Please help us keep them both healthy and wild by not feeding them. What may seem like a harmless treat can, at best, cause them to become aggressive, as they start to expect treats from everyone, or, at worst, actually kill them. Horses do not have the ability to vomit and instead can die of colic.
Finally, we hope it goes without saying to please never litter, including leaving dog poo bags. If you are out on a walk, it is better to flick the poo into a hedge rather than leaving bags lying around that don't decompose! Leaving aside it ruins the countryside, wild animals, hill sheep and ponies can die from eating plastic bags and litter.
Thank you for respecting our beautiful countryside and helping.
By confirming your booking/reservation, you confirm that you accept, and agree to be bound by, our terms and conditions.
Arrivals and Departures: Check in for our touring pitches is after 12:30pm and for our glamping units 2:30pm. Check out is 10:30am on your last day. Please call us if you need an early check in, and we will do our best to accommodate you. If you need to check out late, and your pitch is not booked, we charge £5 per unit to stay until 3pm or you can park your vehicle by the house if we have space for them.
Minimum Stay: There is a 2 night minimum stay applicable for the glamping units at all times and for touring pitches during high season weekends and a 3 night minimum during bank holiday weekends.
Cancellations and Amendments: Please note that deposits are non-refundable. We reserve the right to charge an admin fee of £5 for any amendments and alterations to a booking are in our sole discretion. Full payment is due within 30 days of arrival whereupon it becomes non-fundable. Failure to pay amounts when due may result in your pitch being released to someone else.
Very occasionally, we may have to cancel your booking. If we have to do so, we will tell you as soon as possible and you can choose either to have a full refund, or accept any alternative arrangements offered to you. We will have no further liability to you for this. We are not liable for expenses you incur or any refunds in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control, including, but not be limited to, terrorism, civil unrest, industrial action, flooding, natural disaster, pandemics, health risks and other crisis situations (“Force Majeure”).
Early Departures. We do not offer refunds for early departures or offer alterations during your stay.
Prices: The prices advertised are accurate at the time of booking. Prices can move up or down and we reserve the right to do so. Customers are advised to check the website for the most up to date information including our latest promotions, deals and discounts. Although prices may vary from time-to-time, the price payable is the price confirmed at the time of booking. Pitch prices are for two people. Extra adults and children can be added to your booking up to a maximum of six people on one pitch. To accommodate more than six people on a pitch prior permission is required.
BBQs and fire pits: We provide complimentary fire pits (which must not be moved). All other fire pits and BBQs must be raised off the ground and the grass protected. Disposable BBQs, hot kettles and pans are not permitted on the picnic tables or directly on the grass.
Dogs: Dogs must always be kept on a lead when on site and must not be left unattended at any time. Please make sure your dog does not cause damage or disturbance to the site or another visitor or chase our chickens or cats. You must always clean up after your pet. If they poop, you scoop!! There are dog waste bins in the main bin areas by the toilet blocks; do not place dog poo in the general waste bins.
Cars: A maximum of one car per pitch is permitted except by prior agreement.
Liability: Liability is not accepted by Quantock Camping to any person visiting, for any personal injury, loss or damage to any property including, motor vehicles and personal effects, howsoever caused or sustained.
We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the site immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.
We reserve the right to change or modify any of the terms and conditions contained in the Terms or any policy or guideline of the site, at any time and in our sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on the site, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of the site following the posting of changes or modifications will confirm your acceptance of such changes or modifications.
Definitions and Interpretation
“Data” - collectively all information you submit to us via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws
“Data Protection Laws” - any applicable law relating to the processing of personal Data.
“GDPR” the UK General Data Protection Regulation
a. The singular includes plural and vice versa
c. A reference to a person includes, firms, companies, government entities, trusts and partnerships
d. “including” is understood to mean “including without limitation”
e. Reference to any statutory provision includes any modification or amendment thereof
4. For the purposes of the applicable Data Protection Laws, Quantock Camping is the ‘data controller” which means we determine the purposes for which, and the manner in which, you Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
a. Full name;
b. Contact information such as email addresses, physical addresses and telephone numbers
How We Collect Data
6. We collect Data given to us by you and that is collected automatically.
Data That is Given to Us By You
Data That is Collected Automatically
8. To the extent that you access our Website, we will collect you Data automatically, for example, we automatically collect some information that helps us to make improvements to the Website content and navigation, including your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Our Use of Data
9. We may use your Data for purposes such as internal record keeping or as requested by a regulatory body if we deem it necessary to do so for our legitimate interests. You have the right to object in certain circumstances (see Your Rights below).
Who We Share Your Data With
10. We may share your Data with our employees, agents, professional advisors, third party payment providers who process payments and relevant authorities.
Keeping Data Secure
11. We will use technical and organisational measure to safeguard your Data.
13. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory puposes.
14. You have the following rights in relation to your Data:
a. Right to access – the right to request copies of information we hold about you at any time, or that we modify, update or delete such information. If legally permitted to do so, we may refuse your request.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to restrict the use of your Data – the right to ‘block’ us from using your Data or limit the way in which we can use it.
d. Right to object – the right to object to our use of your Data.
15. To make enquiries, exercise any of your rights set out above or withdraw your consent to the processing of your Data, please contact us via firstname.lastname@example.org.
16. If you are not satisfied with the way a complaint has been handled, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (https://ico.org.uk/).
Links to Other Websites
Change of Ownership or Control
19. We may disclose Data to a prospective purchaser of our business or any part of it.
20. In the above instances, we will take steps to ensure your privacy is protected.
23. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.